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What message do you send to customers when you tell them up front that their feedback will not get a response? How many businesses have you stopped communicating with because they don’t listen and...
View ArticleBusiness culture: Reflected by daily conversation
There are a few commonly-used phrases in business conversation that raise the hair on my neck. Here are three of my favorites, along with one (‘innovation’) that we hear bandied about in the tech press...
View ArticleLeaders honor their words
Recently, someone in a position of trust and honor was found to have published someone else’s work without attribution. The situation was made worse by their affiliation with an organization whose...
View ArticleWhat to do at that trade show
Something to think about before your next trade show, convention or industry event… Come to the event with an open mind. The worst waste of time and money will occur if you arrive there with a mindset...
View ArticleLooking to disrupt a market?
2015 is shaping up to be a big year in Montana for Startup Weekend. With the Billings event already under our belt and three more scheduled this year (Great Falls, Bozeman, Butte), lots of people are...
View ArticleDo you value your clientele?
Business demonstrate what they value through their behavior. Some businesses value what they do, those they work with and most of all, those they serve. They work hard for every lead. Every client....
View ArticleDesperate for business?
Recently, I drove past a local shop advertising everything they sell at 50% off. While I don’t like to assume, it’s hard not to wonder if such a radical price cut is anything else but a desperate move...
View ArticleMaking employees feel safe
Gary Vaynerchuk make a safety comment in a video I was watching the other day that struck me to the core. It made perfect sense but I hadn’t really thought about it from quite the angle he came from....
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Would your meetings convince someone to work for you?
What do you use as your secret weapon when you really want to hire someone? Recently, I heard a CEO say that they routinely use their weekly Friday employee meeting to convince someone to come work...
View ArticleTeamwork means… what?
Teamwork has been on my mind a bit lately, so I thought I’d organize a few thoughts along those lines. Trust is leadership is influence “Every day of your life, people are doing a credit check on...
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